Fraud Prevention: It's All in the Numbers

Posted October 9th, 2018

There are a lot of numbers that may be important to you. Your age, for instance. Your credit score. Phone numbers and birthdays of loved ones. The list goes on and on! However, we know one number you probably haven’t thought of and it can save you a lot of time and hassle: 888-918-7313. That’s the phone number to the DECU fraud department. It’s one of those things you think you’ll never need, but then when you do, you’re thrilled you thought ahead and saved it. We promise!

So why is this number so important? It can save you time, money, and a lot of headaches! Fraud is a very real threat. At DECU we are doing all we can to prevent it. Sometimes, that means your card is flagged during a legitimate transaction. This can happen with large or out of the ordinary purchases. If this happens to you, the number above (888-918-7313) will give you a call to confirm all is well.

We know it’s frustrating to receive calls from unknown numbers. That’s why saving this number (888-918-7313) is so important! We’ll give you a call if there’s a possibility of fraud. If you ignore it because it’s an unknown number, your card will be denied. If you answer and confirm you are the one making the purchase, you’ll be good to go! Likewise, if you are not the person making this purchase, we can stop fraud before it happens.

A couple things here: first, we know it can be annoying to have to confirm your identity. However, we like to think it’s better to be safe than sorry. Wouldn’t you prefer one extra step if it ensures your card and money are safe?

Next, because we may call to verify your identity, it’s important that we have your updated cell phone number in our records. If we can’t get ahold of you, or if we call your home phone while you’re out shopping, fraud may be suspected, and your card will be put on hold. We understand this is frustrating if you are trying to make a large purchase so let’s work together. Call, chat, or stop by a branch today to ensure we have your updated cell phone number on hand.

Fraud is scary. At DECU, we’re doing all we can to stop it before it happens. You can make it easier for both of us by saving our fraud department’s phone number (888-918-7313) and ensuring your information is up to date. Let’s work together so the most important number stuck in your head isn’t your account balance.

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