Take Us on Vacation

Posted May 3rd, 2019

It's finally summer! Well, almost. But I think it's safe to say we are all well prepared for when the suns of summer finally shine on us (it's been a looong winter). And what's one of the best things about summer? Vacations! Families and friends take these few months to travel all over the world. However, even if we make it to our travel destinations, our cards aren’t always as lucky. Thankfully, DECU offers Visa travel memos for both credit and debit cards.

If you plan to travel out of state, let us know. We’ll put a travel memo on your DECU card so it’s less likely to get flagged. Vacation without a card sounds pretty boring, not to mention frustrating. We want to help you avoid that disaster. Having at travel memo on your card lets our fraud protection team know that you are traveling.

A few notes, however. First, it’s important to let us know exactly where you are traveling. If you are flying from Illinois to California, give us the cities you will be in. If you have a layover in Colorado, we need to know that, too.

Next, travel memos do not guarantee your card will not be flagged as fraud. Instead, it will help our team monitor as best we can. We understand it’s frustrating to do everything right (like adding a travel memo) and still get flagged, but we promise it’s for your own safety. At DECU we take your financial safety very seriously. If there’s a chance a purchase could be fraudulent, we want to keep the rest of your money safe while we figure out the issue.

Last, if there are any issues, our fraud team will give you a call to verify a purchase. If they can’t reach you, they are more likely to suspect fraud. So please make sure we have your current cell phone number in our system. If you aren’t sure, stop by a branch, hop on live chat, or give us a call and we can get that updated. It is also helpful to save our important fraud prevention number in your phone (1-888-918-7313). You can read about why on a previous blog.

The ocean breeze and sound of crickets chirping may be in the air these summer nights, but unfortunately fraud is, too. We want to keep your travels safe, secure, and hassle free. However, sometimes we need a little help. You can add a travel memo online, in person, over the phone, or through live chat.

Safe travels!

Important numbers:

DECU Fraud Team 1-888-918-7313
DECU Fraud Team (if you are out of the country) 1-727-299-2449
Lost or stolen card 1-800-449-7728
24/7 Visa info 1-800-VISA911 (1-800-847-2911)

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